Order Questions
Q: How do I place an order? A: Add your favorite items to the shopping cart, go to checkout, fill in your shipping address and complete payment to finish your order.
Q: Can I modify my shipping address or order information after payment? A: You can contact customer support to update your address within 24 hours after payment. No changes are allowed once the package has been shipped.
Q: What payment methods are supported? A: We support mainstream payment options including PayPal and credit cards.
Shipping & Delivery
Q: When will my order ship? How long for delivery? A: Orders are processed and shipped within 1‑3 business days. Standard delivery for North America takes 7‑15 business days. Delivery delays may happen during holiday seasons.
Q: Where can I find my tracking number? A: Once your parcel is dispatched, the tracking number will be sent to your email. Please check your mailbox.
Q: Which countries or regions do you ship to? A: We mainly deliver to North America.
Returns & Refunds
Q: Am I eligible for return or refund? A: Returns are accepted within 30 days after you receive goods. Items must be brand‑new, unused and keep original tags intact. Used masks, props and custom‑made items cannot be returned without quality issues.
Q: Who pays for return shipping fees? A: We cover return shipping cost for defective products. Buyers need to bear return shipping fees if you return goods for personal reasons.
Q: How long will I receive my refund? A: After we receive and inspect your returned items, refunds will be processed in 3‑7 business days. Refund arrival time depends on your payment service provider.
Product Related
Q: Are there different sizes for masks and props? A: Most of our masks are one‑size‑fits‑adult. Please refer to size details displayed on each product page before purchasing.
Q: What materials are your products made from? A: Masks are primarily made of latex. Props are made of plastic or fabric. Check product descriptions for full details.
Q: Will latex cause skin allergies? A: Latex may trigger skin irritation for sensitive‑skin users. Please use with caution.
Other Inquiries
Q: How can I get in touch with customer service? A: You can send messages via our website contact‑us form or email us. We will reply within 1‑2 business days.
Q: Do you provide wholesale or bulk‑order discounts? A: For large quantity orders, please email us to get custom quotations.